The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale
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Check-in de la: | 16:00 |
|---|---|
Check-out înainte de: | 11:00 |
Mic dejun | Mic-dejun disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
Facilități
Wi-Fi
Parcare
Aer condiţionat
Piscină
Centru de fitness
Spa
Mai multe despre The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale
The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale
Discover Exclusive Amenities and Service at The Canyon Suites at The Phoenician, A Luxury Collection Resort, Scottsdale The only AAA Five Diamond and Forbes Five Star hotel in the greater Phoenix area, The Canyon Suites is a 20-minute drive from. ..
Scoruri și recenzii
Curăţenie4,9
Locaţie4,9
Serviciu4,8
Camere4,8
Raport calitate/preț4,4
Calitatea somnului4,9
Recenzii scrise de călători
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Cuplu
Comentariu: 16 apr. 2025
Nice, not exceedingly great for the price.
The place is nice and clean. Rooms are nicely furnished and very comfortable.
Wife and I were disappointed in the pool areas given the cost of the rooms ($1k+). At the Canyon side (where we stayed) it was run amok with kids (which generally fine, but very loud) and there were no other pool options on this side.
At the Phoenician side, the pools were rowdy as well, music a bit too loud for my taste and just lacking in general luxe quality. We went down to the adult only pool and there were rows and rows of seating, no views of the pool if you got in late - just the backside of those in front of you. Felt like we were at some Margaritaville resort in Houston more than anything - pool wise. Wished Canyon-side pool was a bit more upscale.
Service was very good and friendly. Breakfast excellent.
Wife and I were disappointed in the pool areas given the cost of the rooms ($1k+). At the Canyon side (where we stayed) it was run amok with kids (which generally fine, but very loud) and there were no other pool options on this side.
At the Phoenician side, the pools were rowdy as well, music a bit too loud for my taste and just lacking in general luxe quality. We went down to the adult only pool and there were rows and rows of seating, no views of the pool if you got in late - just the backside of those in front of you. Felt like we were at some Margaritaville resort in Houston more than anything - pool wise. Wished Canyon-side pool was a bit more upscale.
Service was very good and friendly. Breakfast excellent.
Răspunsul hotelului
Comentariu: 17 aprilie
Dear Weber H,
It was a pleasure having you and your wife at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad you found your accommodations well-appointed and that you enjoyed the warm service from our team and a satisfying breakfast to start your day. Having said that, we appreciate your feedback regarding the pool areas. We are sorry to hear that the atmosphere didn’t quite align with your expectations for a more serene experience. Your comments regarding the ambiance and seating arrangements at the pools are valuable, and we will be sharing them with our staff as we continue to enhance our guest offerings and refine the guest experience across all areas of the resort. Our goal is always to provide an environment that combines luxury, comfort, and relaxation, and we regret that we missed the mark in this aspect of your visit. We hope to have another chance to welcome you and your spouse again.
Q Martin
Senior Rooms Operations Manager
The Canyon Suites
It was a pleasure having you and your wife at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are glad you found your accommodations well-appointed and that you enjoyed the warm service from our team and a satisfying breakfast to start your day. Having said that, we appreciate your feedback regarding the pool areas. We are sorry to hear that the atmosphere didn’t quite align with your expectations for a more serene experience. Your comments regarding the ambiance and seating arrangements at the pools are valuable, and we will be sharing them with our staff as we continue to enhance our guest offerings and refine the guest experience across all areas of the resort. Our goal is always to provide an environment that combines luxury, comfort, and relaxation, and we regret that we missed the mark in this aspect of your visit. We hope to have another chance to welcome you and your spouse again.
Q Martin
Senior Rooms Operations Manager
The Canyon Suites
Călător de familie
US
Comentariu: 20 mar. 2025
Wonderful start to Springbreak
Beautiful canyon suite - 1 full bath with shower & tub and a half bath. Lovely family room with a television and a small dining room table. The patio overlooked a beautiful garden. The breakfast was delicious. Buzz was fantastic- so personable and helpful. The grounds were impeccable. Rooms were clean and spacious. Staff were eager to help and were very professional. Can’t wait to return.
Cuplu
Comentariu: 1 nov. 2024
A stat pe: oct. 2024
Excellence Delivered!
You can spend all your time at the Canyon Suites and enjoy quiet, comfort, and service that is excellent. But we also dined at the J&G steakhouse in the main resort just a short walk away, and we enjoyed the excellent golf at the Phoenician. They recently added an upgraded breakfast that is superb with many choices hot and cold. The detail and services here are the best we have experienced at Bonvoy properties.
Răspunsul hotelului
Comentariu: 2 noiembrie
Dear bghumble,
We are delighted to read that you had such an enjoyable stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It is always a pleasure to hear about the thoughtful and attentive service shown by our staff, and we will enjoy passing along your compliments.
We are also delighted that you found our restaurant, J&G Steakhouse, to be a perfect place for dining, and we appreciate you mentioning our delicious dining options. Thank you for choosing us for your getaway to Scottsdale, and we look forward to hosting you again soon.
Q Martin
Senior Rooms Operations Manager
The Canyon Suites
We are delighted to read that you had such an enjoyable stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It is always a pleasure to hear about the thoughtful and attentive service shown by our staff, and we will enjoy passing along your compliments.
We are also delighted that you found our restaurant, J&G Steakhouse, to be a perfect place for dining, and we appreciate you mentioning our delicious dining options. Thank you for choosing us for your getaway to Scottsdale, and we look forward to hosting you again soon.
Q Martin
Senior Rooms Operations Manager
The Canyon Suites
Călător de grup
Comentariu: 23 oct. 2024
A stat pe: sept. 2024
Almost Superb…but needs more focus on the little things!
I spent two nights at the Canyon Suites, the first paying 116,000 Marriott Points, the second $893 as an opportunity to relax after a fun 2000 mile, two week Palm Springs/Vegas/Grand Canyon Road Trip from Los Angeles. I spent a few nights at this property around 2010, and was excited to experience this this exclusive enclave once again.
We spent the morning visiting Frank Lloyd Wright’s fascinating nearby winter home and former Architecture School, Taliesin West before arriving around noon.
VALET
The valets at this property are superb and friendly, but also professional; there is now an option to self park which I felt was a great improvement since I last visited, but it’s just as easy to use the valet and they are great about giving tips about the local surroundings.
CHECK IN
Martin was superb and engaging during check-in - a real credit to the property.
FIRST, THE POSITIVES
This “hotel within a hotel“ is a real find, and I was looking forward to reliving my previous stay remembering the perfect, personalised service, spacious and luxurious rooms, wonderful breakfast and quite simply one of the most pleasant swimming pools in the USA.
Prices have risen significantly since my previous visit and I suppose if Canyon Suites is still delivering at that level it would be absolutely worth it, but having stayed at many high end resorts globally, I think this was more of a $650 grade property rather than something that is fishing in the thousand dollar market.
Breakfast is a standout winner at this property; such a range of carefully curated foods, from the honeycomb honey to the delicious Eggs Benedict all to be enjoyed outside overlooking the relaxing man-made waterfall really set the tone, although it would’ve been great to have seen the on-property trained Hawk present at a few of these morning sessions to scare off the aggressive birds which attacked the plates of anyone who absented themselves to recharge coffee or OJ!! Perhaps play some of this Hawk’s warning calls to try and put off these irritating creatures!
Contrary to some feedback, I found the towels, soft and fluffy, the shampoo and other amenities in the bathroom were fragrant and of the highest quality.
The golf cart transfer to the main property worked well, avoiding the extreme heat even at this time of year. The nearby gym is almost brand new, superb machines and has terrific views.
I discovered the sunset pool/Jacuzzi a short walk from the main pool Which was a great touch. The sunbeds had comfy mattresses on them, were plentiful and the pool staff were professional, engaging but not invasive and it was great great to have frozen berries and cold towels from time to time; sunglass cleaning used to be something which was offered at top resorts and I wish this was still done today.
It was disappointing that I could not see any complimentary sunscreen available, except in the cabanas, as this is standard in most high-end properties these days particularly given the difficulty of travelling with large volumes of liquids.
NOW TO THE ISSUES I EXPERIENCED
INTERNET
Signal was intermittent in the master bedroom which was very frustrating when checking emails and stocks; fortunately it was the weekend so was manageable, and when I brought this to the attention of the hotel managers my $60 resort fee was credited back but either way this shouldn’t have happened as Internet is a real “hygiene item“ these days, and would have been seriously problematic had it been a midweek stay.
ROOM INTERIOR
As a Marriott Platinum, we were generously upgraded to a suite from the double room initially booked; this was a luxurious space, and although the bathroom was still top notch it was clear from the mismatched furniture (ugly, leather-clad dining chairs arranged as a seating area) that the property is in need of a thorough interior upgrade to unify the interior decor scheme, and justify the premium prices charged; it’s very clear that some work has been done in this regard (there was a great elliptical mirror on the wall and modern console table), but the whole room doesn’t quite hang together and it lacked the “wow factor” one might expect at this level.
SOFABED
We had booked a room with two beds. The generous upgrade meant that the sofa bed would be able to be used in this suite so we both had individual sleeping spaces, which suited us fine.
However, the sofa bed itself was uncomfortable in the extreme, with the mattress springs being easily felt while sleeping, and noisy when turning.
Fortunately this was discovered during an afternoon nap, so a deeply uncomfortable night was avoided.
Housekeeping did try to remedy this by adding a pillow top mattress and an additional duvet underneath the fitted sheet, but this was still far from adequate There are plenty of sofa beds on the market these days with extremely comfortable mattresses. These really need to be replaced urgently. In a property like this, there is no excuse for uncomfortable sleeping arrangements, even on a sofabed.
POOL
Again, a small issue about the iconic pool which has a clear white and yellow design theme; somebody has decided that lime green umbrellas are a good idea and yet these cheapen the property and do not fit within the original classic scheme of the Canyon Suites; it does suggest an uncoordinated approach is being taken to design and improvements around the property, which is a concern for the future.
The poolside menu was great with lots of options although I did think that the bright, multi-colour design used was a little bit cheap and this is further evidence of the creeping influence of the mass market Phoenician impacting on the luxurious high-end approach one expects at the Canyon Suites.
Many people gripe about music played round the pool if it isn’t to their taste; I had no particular objection to the volume or the music which was played, but it would be great to limit this until after at least 11am to allow people to unwind in the mornings and understand that nearly everyone listens to music through headphones these days and for most people on vacation listening to the wind rushing through tree leaves and the gentle lapping of water at the edge of the pool is soundtrack enough.
PLASTIC BOTTLES
It’s summer in Arizona, and obviously it’s essential to keep hydrated. But it’s also 2024 and offering multiple plastic bottles poolside in ice coolers and in room really isn’t the most environmentally friendly approach.
Other properties work to reduce use of plastics. Why not give every resident a branded Canyon Suites metal reusable water bottle for the duration of their stay and to take away with them as a memento, including detachable Polypropylene insulation. Great advertising for use as a gym bottle. Add filtered chilled bottled water fillers around the pool and property; even if the plastic bottles are recycled, a new approach to keeping guests hydrated needs to be considered.
FUTURE CONCERNS
There was no construction underway when I visited because it was the weekend, but there are 2 acres beneath the property which have been flattened, ready for construction; this will be become an increasing issue over the course of late 2024 and through to mid 2025 at least and it certainly something you should consider if you are planning to stay stay here.
It’s unclear what this new building will be used for (perhaps residential/long stay suites) but if as suggested, it increases the number of Canyon Suites hotel rooms then I will be very concerned that the high touch professionalism could be impacted. The previously spacious and relaxing pool could become something of a zoo. The Phoenician really needs to guard against this, and those planning stays once this is completed should be very clear about the changed nature of the facility.
SUMMARY
Despite my specific concerns, this is a great property if you want something a little more special than the already good Phoenician Hotel.
The sofa beds urgently need to be switched out to something with comfortable mattresses. The elegant lobby interior needs to be matched to the current partially-improved room interiors with a joined up professional approach which is worthy of a property of this calibre and price-point.
Potential guests should be fully appraised of potential construction noise over the next twelve months. Once construction is concluded, be certain to check that the exclusive and relaxed nature of this unique property has not been spoiled by additional demands from guests in the new annex.
Keep your standards high, Canyon Suites!!
We spent the morning visiting Frank Lloyd Wright’s fascinating nearby winter home and former Architecture School, Taliesin West before arriving around noon.
VALET
The valets at this property are superb and friendly, but also professional; there is now an option to self park which I felt was a great improvement since I last visited, but it’s just as easy to use the valet and they are great about giving tips about the local surroundings.
CHECK IN
Martin was superb and engaging during check-in - a real credit to the property.
FIRST, THE POSITIVES
This “hotel within a hotel“ is a real find, and I was looking forward to reliving my previous stay remembering the perfect, personalised service, spacious and luxurious rooms, wonderful breakfast and quite simply one of the most pleasant swimming pools in the USA.
Prices have risen significantly since my previous visit and I suppose if Canyon Suites is still delivering at that level it would be absolutely worth it, but having stayed at many high end resorts globally, I think this was more of a $650 grade property rather than something that is fishing in the thousand dollar market.
Breakfast is a standout winner at this property; such a range of carefully curated foods, from the honeycomb honey to the delicious Eggs Benedict all to be enjoyed outside overlooking the relaxing man-made waterfall really set the tone, although it would’ve been great to have seen the on-property trained Hawk present at a few of these morning sessions to scare off the aggressive birds which attacked the plates of anyone who absented themselves to recharge coffee or OJ!! Perhaps play some of this Hawk’s warning calls to try and put off these irritating creatures!
Contrary to some feedback, I found the towels, soft and fluffy, the shampoo and other amenities in the bathroom were fragrant and of the highest quality.
The golf cart transfer to the main property worked well, avoiding the extreme heat even at this time of year. The nearby gym is almost brand new, superb machines and has terrific views.
I discovered the sunset pool/Jacuzzi a short walk from the main pool Which was a great touch. The sunbeds had comfy mattresses on them, were plentiful and the pool staff were professional, engaging but not invasive and it was great great to have frozen berries and cold towels from time to time; sunglass cleaning used to be something which was offered at top resorts and I wish this was still done today.
It was disappointing that I could not see any complimentary sunscreen available, except in the cabanas, as this is standard in most high-end properties these days particularly given the difficulty of travelling with large volumes of liquids.
NOW TO THE ISSUES I EXPERIENCED
INTERNET
Signal was intermittent in the master bedroom which was very frustrating when checking emails and stocks; fortunately it was the weekend so was manageable, and when I brought this to the attention of the hotel managers my $60 resort fee was credited back but either way this shouldn’t have happened as Internet is a real “hygiene item“ these days, and would have been seriously problematic had it been a midweek stay.
ROOM INTERIOR
As a Marriott Platinum, we were generously upgraded to a suite from the double room initially booked; this was a luxurious space, and although the bathroom was still top notch it was clear from the mismatched furniture (ugly, leather-clad dining chairs arranged as a seating area) that the property is in need of a thorough interior upgrade to unify the interior decor scheme, and justify the premium prices charged; it’s very clear that some work has been done in this regard (there was a great elliptical mirror on the wall and modern console table), but the whole room doesn’t quite hang together and it lacked the “wow factor” one might expect at this level.
SOFABED
We had booked a room with two beds. The generous upgrade meant that the sofa bed would be able to be used in this suite so we both had individual sleeping spaces, which suited us fine.
However, the sofa bed itself was uncomfortable in the extreme, with the mattress springs being easily felt while sleeping, and noisy when turning.
Fortunately this was discovered during an afternoon nap, so a deeply uncomfortable night was avoided.
Housekeeping did try to remedy this by adding a pillow top mattress and an additional duvet underneath the fitted sheet, but this was still far from adequate There are plenty of sofa beds on the market these days with extremely comfortable mattresses. These really need to be replaced urgently. In a property like this, there is no excuse for uncomfortable sleeping arrangements, even on a sofabed.
POOL
Again, a small issue about the iconic pool which has a clear white and yellow design theme; somebody has decided that lime green umbrellas are a good idea and yet these cheapen the property and do not fit within the original classic scheme of the Canyon Suites; it does suggest an uncoordinated approach is being taken to design and improvements around the property, which is a concern for the future.
The poolside menu was great with lots of options although I did think that the bright, multi-colour design used was a little bit cheap and this is further evidence of the creeping influence of the mass market Phoenician impacting on the luxurious high-end approach one expects at the Canyon Suites.
Many people gripe about music played round the pool if it isn’t to their taste; I had no particular objection to the volume or the music which was played, but it would be great to limit this until after at least 11am to allow people to unwind in the mornings and understand that nearly everyone listens to music through headphones these days and for most people on vacation listening to the wind rushing through tree leaves and the gentle lapping of water at the edge of the pool is soundtrack enough.
PLASTIC BOTTLES
It’s summer in Arizona, and obviously it’s essential to keep hydrated. But it’s also 2024 and offering multiple plastic bottles poolside in ice coolers and in room really isn’t the most environmentally friendly approach.
Other properties work to reduce use of plastics. Why not give every resident a branded Canyon Suites metal reusable water bottle for the duration of their stay and to take away with them as a memento, including detachable Polypropylene insulation. Great advertising for use as a gym bottle. Add filtered chilled bottled water fillers around the pool and property; even if the plastic bottles are recycled, a new approach to keeping guests hydrated needs to be considered.
FUTURE CONCERNS
There was no construction underway when I visited because it was the weekend, but there are 2 acres beneath the property which have been flattened, ready for construction; this will be become an increasing issue over the course of late 2024 and through to mid 2025 at least and it certainly something you should consider if you are planning to stay stay here.
It’s unclear what this new building will be used for (perhaps residential/long stay suites) but if as suggested, it increases the number of Canyon Suites hotel rooms then I will be very concerned that the high touch professionalism could be impacted. The previously spacious and relaxing pool could become something of a zoo. The Phoenician really needs to guard against this, and those planning stays once this is completed should be very clear about the changed nature of the facility.
SUMMARY
Despite my specific concerns, this is a great property if you want something a little more special than the already good Phoenician Hotel.
The sofa beds urgently need to be switched out to something with comfortable mattresses. The elegant lobby interior needs to be matched to the current partially-improved room interiors with a joined up professional approach which is worthy of a property of this calibre and price-point.
Potential guests should be fully appraised of potential construction noise over the next twelve months. Once construction is concluded, be certain to check that the exclusive and relaxed nature of this unique property has not been spoiled by additional demands from guests in the new annex.
Keep your standards high, Canyon Suites!!
Comentariu: 27 sept. 2024
A stat pe: sept. 2024
They all went above and beyond to make our stay special. The fitness center is top notch and the breakfast buffet the best I’ve seen.
Poziție excelentă
6000 E Camelback Rd, Scottsdale, 85251, Statele Unite|2,82 km față de centrul orașului
Lucruri de făcut: 10pe o rază de 2,20 km
2,62 km
2,63 km
2,17 km
2,11 km
Sosire și plecare
Check-in de la:
16:00
Check-out înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
Contactează hotelul pentru detalii cu privire la adăugarea de paturi suplimentare.
Contactează hotelul pentru detalii cu privire la adăugarea unui pătuț de copii.
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Mic-dejun disponibil
Meniu mic dejun
Bufet
Opțiuni mic dejun
Mic-dejun occidental
Preț mic dejun
Te rugăm să contactezi hotelul pentru informații despre prețuri
La check-in, trebuie să prezentați un document de identitate cu fotografie și un card de credit.Vă rugăm să reţineţi că satisfacerea tuturor cererilor speciale se va face funcţie de disponibilitate şi că se pot aplica taxe suplimentare. În eventualitatea unui check-out mai devreme, proprietatea vă va încasa preţul integral al sejurului. The resort fee includes the following: -Standard in-room WiFi -Cocktail mixology demonstrations at Mowry & Cotton (with reservation) -Tennis court and equipment rental at the athletic club (reservations recommended, two hours daily) -Bicycle rental at the athletic club(two hours daily) -Day pass for full access at the spa including fitness classes and pool -Driving range access -Chauffeured car service to select nearby locations -Overnight valet parking -Hiking pack for nearby trails
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Acest hotel acceptă următoarele metode de plată:
Cash
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