Kiota Inn & Event Center Sutter Creek, Ascend Hotel Collection
271 Hanford Street, OLD Rte rd, Sutter Creek, 95685, Statele Unite
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Informații rapide
Check-in de la: | 15:00 |
|---|---|
Check-out înainte de: | 11:00 |
Mic dejun | Mic-dejun disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
Facilități
Wi-Fi
Parcare
Aer condiţionat
Centru de fitness
Recepţie 24 de ore
Nefumători
Mai multe despre Kiota Inn & Event Center Sutter Creek, Ascend Hotel Collection
Kiota Inn & Event Center Sutter Creek, Ascend Hotel Collection
Kiota Inn Ascend Hotel Collection is offering accommodation in Sutter Creek. The 2-star hotel has air-conditioned rooms with a private bathroom and free WiFi. Private parking can be arranged at an extra charge.
Scoruri și recenzii
Curăţenie4,3
Locaţie4,4
Serviciu4,3
Camere4,0
Raport calitate/preț4,1
Calitatea somnului4,0
Recenzii scrise de călători
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Menționat de călători
Comentariu: 4 mar. 2025
A stat pe: mar. 2025
We had a great stay. The desk help was friendly and helpful when needed. We would highly recommend.
Cuplu
US
Comentariu: 22 mar. 2025
Not able to give a facility review
I called this a "terrible" stay because trip review's website makes the assumption that I actually got to stay there. In truth, I did not. I booked this hotel and wanted to stay in early February but coming from Reno means going over the mountains and a massive storm was forecast to close the mountain pass. As such, I waited a bit to see if the forecast would change and ended up calling them the day before and asking to cancel my reservation since the forecast remained the same. My mistake! I didn't read the paperwork and they had a 48 hour cancellation clause which I was now inside of so technically had to pay for the first night stay no matter what. It was my fault and I admit it but asked to talk to the manager anyway since after nearly 4000 nights in hotels during my work career I have never encountered a manager who wouldn't offer to help at least a little. Outright cancellation was my preference but I would have been happy to keep it but move the date. Or maybe get a food/bev credit when I finally did come back. The front desk simply said "NO" they couldn't help me. I could send an email to the front desk and they would pass it along to management for review. So, I did that and I called the next day to be sure it was received. It was they said. I figured I'd hear something that afternoon but that didn't happen. I called again the next day and gave my phone number and asked the manager to call at his/her convenience. No call. After about a week I called the Choice Hotels customer service line and filed a complaint. They promised to contact hotel management and ask them to respond to me. No call back. I tried a second time with Choice about 2 weeks later with no further result.
I called the hotel three times. Emailed once. Called Choice twice.
They kept my money, which I expected. BUT I checked my Choice account and they didn't even award me the points for the money spent. They needed no labor to check me in, no labor to check me out and no labor to clean the room but still kept the money and did not award points. The Choice person I talked to said that was "policy" as I was a "no show." Well NO DUH I was a no show. There was a blizzard and I tried to be proactive ahead of time but was a half day late due to the 48 hour cancel period.
So, when I say I did not stay it was true and as such, I cannot offer a review of the facility. I can offer a review of management which is sad to say, not responsive.
I come to Sutter Creek 6-8 times a year and have done so for the past 20 years. I made that point too and it was ignored. Too bad. I liked the previous place and was hoping to try the new "Kiota Inn" but I have a bit of a sour taste in my mouth so will go back to one of the other places in town.
I called the hotel three times. Emailed once. Called Choice twice.
They kept my money, which I expected. BUT I checked my Choice account and they didn't even award me the points for the money spent. They needed no labor to check me in, no labor to check me out and no labor to clean the room but still kept the money and did not award points. The Choice person I talked to said that was "policy" as I was a "no show." Well NO DUH I was a no show. There was a blizzard and I tried to be proactive ahead of time but was a half day late due to the 48 hour cancel period.
So, when I say I did not stay it was true and as such, I cannot offer a review of the facility. I can offer a review of management which is sad to say, not responsive.
I come to Sutter Creek 6-8 times a year and have done so for the past 20 years. I made that point too and it was ignored. Too bad. I liked the previous place and was hoping to try the new "Kiota Inn" but I have a bit of a sour taste in my mouth so will go back to one of the other places in town.
Răspunsul hotelului
Comentariu: 24 martie
Dear Guest,
We’re sorry to hear about your experience. It’s disappointing that you were unable to stay due to the storm and that you didn’t receive a response from management. We understand your frustration with the cancellation policy and lack of communication. Your feedback will be shared with the team to improve responsiveness. Thank you for bringing this to our attention.
Sincerely,
Hotel Manager
We’re sorry to hear about your experience. It’s disappointing that you were unable to stay due to the storm and that you didn’t receive a response from management. We understand your frustration with the cancellation policy and lack of communication. Your feedback will be shared with the team to improve responsiveness. Thank you for bringing this to our attention.
Sincerely,
Hotel Manager
Comentariu: 9 feb. 2025
A stat pe: feb. 2025
The property was very nice. It looks to be quite new. The only issue we had was upon checking in, we were told they didn't see our reservation. I mentioned it was placed through Expedia. Eventually, she found it. She then attempted to charge me for the room. I explained it was prepaid, and showed a text I had received confirming that. It took a while longer, then she finally confirmed what I said. That was the only issue we had.
Comentariu: 17 ian. 2025
A stat pe: ian. 2025
Nice place in a cool old gold country town. Hotel seems new. Hotel's modern and clean. Comes with continental breakfast which is basic but nice to have. Hotel had coffee and tea available 24 hrs in the lobby.
Călător de familie
Comentariu: 8 dec. 2024
A stat pe: dec. 2024
Sutter Creek Christmas treat
My wife and myself enjoyed our stay at the Koyota Inn. I enjoy the amenities, the hospitality and the friendly staff. my wife and myself enjoyed a morning workout at the gym, followed by a very good breakfast. The pastries were excellent we made ourselves waffles. We enjoyed the eggs, the yogurt, but I must say the coffee is the best we look forward to future visits to further explore the gold country
Răspunsul hotelului
Comentariu: 26 decembrie
Dear Mark,
Thank you for sharing your wonderful experience at the Koyota Inn! We’re thrilled you and your wife enjoyed the amenities, friendly staff, and the delicious breakfast. It’s great to hear the coffee and pastries were highlights, along with your morning workout. We can’t wait to welcome you back to explore more of Gold Country.
Sincerely,
Hotel Manager
Thank you for sharing your wonderful experience at the Koyota Inn! We’re thrilled you and your wife enjoyed the amenities, friendly staff, and the delicious breakfast. It’s great to hear the coffee and pastries were highlights, along with your morning workout. We can’t wait to welcome you back to explore more of Gold Country.
Sincerely,
Hotel Manager
Poziție foarte bună
271 Hanford Street, OLD Rte rd, Sutter Creek, 95685, Statele Unite|0,68 km față de centrul orașului
Lucruri de făcut: 10pe o rază de 2,46 km
1,06 km
0,11 km
0,30 km
0,49 km
Sosire și plecare
Check-in de la:
15:00
Check-out înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
Contactează hotelul pentru detalii cu privire la adăugarea de paturi suplimentare.
2 ani sau mai puțin
Gratuit
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Mic-dejun disponibil
Opțiuni mic dejun
Mic-dejun occidental, Mic-dejun continental
Preț mic dejun
Te rugăm să contactezi hotelul pentru informații despre prețuri
La check-in, trebuie să prezentați un document de identitate cu fotografie și un card de credit.Vă rugăm să reţineţi că satisfacerea tuturor cererilor speciale se va face funcţie de disponibilitate şi că se pot aplica taxe suplimentare. La acestă proprietate este posibil ca serviciile de mâncare și băuturi să fie limitate sau indisponibile din cauza situației generate de coronavirus (COVID-19). Ca urmare a pandemiei de coronavirus (COVID-19), este obligatorie purtarea unei măști de față în toate spațiile interioare comune. Ca răspuns la situația generată de coronavirus (COVID-19), la această proprietate se iau momentan măsuri sanitare și de siguranță suplimentare. Ca urmare a situației generate de coronavirus (COVID-19), această proprietate ia măsuri pentru a contribui la protejarea siguranței oaspeților și personalului. În consecință, anumite servicii și facilități pot fi restrânse sau indisponibile. Un depozit de daune de USD 150 este cerut la sosire. Acesta va fi colectat prin card de credit. Veţi fi rambursat în 7 zile după check-out. Depozitul vă va fi rambursat integral prin card de credit, luând în considerare rezultatul inspectării proprietăţii. A pet fee applies per pet, per night. Property policy is that pets cannot be left unattended in guest rooms. Please note: All guests must be at least 21 years of age to check into this hotel. All rooms are non-smoking.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Acest hotel acceptă următoarele metode de plată:
Kiota Inn & Event Center Sutter Creek, Ascend Hotel Collection: întrebări frecvente
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