Hwacheon Pension Moon

[Guest Policy] • Room rates are based on the standard occupancy. Any additional guest fees beyond the standard occupancy must be paid in advance • Entry will be strictly limited if the total number of guests (including infants and toddlers) exceeds the maximum occupancy. In case of over-occupancy, check-in may be refused on-site without refund. • Visitors or individuals not included in the reservation are not allowed to enter the property. • Minors are not permitted to stay without a legal guardian and the check-in may be refused on-site without refund. • Please make sure to follow the standard occupancy and additional guest policy. [Facilities / Additional Services] • Available facilities and additional services (e.g. BBQ, swimming pool, fire pit, etc.) may vary by property and by room type. • For details on fees, availability dates/hours, and usage conditions, please contact the property in advance or refer to the property's official website. • Access to facilities and services may be restricted depending on on-site conditions such as price changes, service changes, weather, season, or equipment failure. • Please confirm availability with the property before booking. Refunds will not be issued for unused facilities or services. [Reservation Notice] • Room availability may change on real-time and 100% accuracy is not guaranteed. • Double bookings may occur. In such cases, the reservation with the earlier completed payment will be prioritized and confirmed. • Please check the cancellation policy and fees before making a reservation. • The property’s contact information will be automatically sent to your mobile phone once the reservation is completed. • For same-day bookings, please contact the property directly before making a reservation. [Stay Guidelines] • To ensure smooth property operation, please adhere to the designated check-in and check-out times. • Please comply with the property's latest check-in cut-off time. • If you expect to arrive after the check-in cut-off time, you must contact the property in advance for further instructions. • Please keep the room and all facilities clean for the next guests. • Please avoid excessive noise (loud shouting, disruptive entertainment or drinking, etc.). • Pet policies vary by property. Please confirm in advance. • At pet-friendly properties, please follow the property's pet policy when booking and during your stay. • At properties that do not allow pets, entry with pets may be refused. • Before check-out, please tidy the room, have it inspected by the property manager, and return the room key. • Please separate and dispose of all trash before check-out. • To maintain room condition, cooking or consuming food with strong odors (e.g. pork, fish, spicy soup, fermented soybean paste stew, crab, etc.) is not allowed in the room. • Personal heating/electrical appliances are not permitted to prevent any emergency situation. • Smoking inside the room is strictly prohibited. Smoking is only allowed in designated areas. • A cleaning fee may be charged if in-room smoking is detected. • The use of fire hazard items (portable gas burners, candles, fireworks, etc.) is not allowed inside the room. • Guests are responsible for any fire caused by negligence. • For rooms with a private spa or jacuzzi, please note that some properties do not allow the use of bath additives. Please check in advance. [Liability] • Guests are responsible for any damage, breakage, or loss of property facilities or items during their stay. • Please inform the property manager immediately if any damage or malfunction occurs. • The property is not responsible for the loss of valuables. Please take care of your personal belongings. [Important Information] • Actual room and property conditions may differ from photos. • Parking policies vary by property. Please check in advance. • Check-in and check-out times may differ by room type and property. Please confirm beforehand. • The above information is subject to change depending on the property's circumstances.